Returns

Returns – if you’ve changed your mind

We want you to be delighted every time you shop at Crouton.
Occasionally though, we know you may want to return products you have bought.  
You’re welcome to return products in their original condition within 30 days of despatch for a refund.  Please note that unless the item is faulty, we will deduct a £3.00 returns processing charge from your refund to cover the cost of return postage and inspection.
To start a return please contact returns@crouton.co.uk.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item(s) must be in the same condition they were received, unused, with tags, and in original packaging. 
We will issue a refund to the original payment method that was used to place the order within 14 days of receiving the returned goods, less the £3.00 return postage fee.
If you're unable to use our portal, please contact us for an alternative return option.

Returns – faulty or incorrect goods

If you have received damaged or faulty goods or the item is not as expected, please contact us at returns@crouton.co.uk before sending anything back so that we can resolve the issue at no cost to you in the best way possible. We may be able to resolve the issue without troubling you to return the affected item.
Please include a photo of the problem in your message and let us know whether you would prefer a replacement, refund or repair.  We will then seek to put the matter right as quickly and as satisfactorily as possible.